Support
Last updated: March 19, 2026
Need help joining a table, reconnecting, or understanding Pro features? Start here.
Contact
Email: support@familycardgame.net
Download 3 to 13 on iPhone or Android, or play in your browser.
Common questions
How do I join a game? Open Play, enter the game code, choose a nickname, and join from the same device you plan to keep using.
How does reconnecting work? The app uses a device token so returning on the same device restores your seat when the game is still active.
What does Pro unlock? Pro adds Medium and Hard AI, lets you play with up to 4 AI opponents, and removes ads.
Troubleshooting
If the table looks out of sync, refresh the page or reopen the app to request a fresh state sync from the server.
If you cannot reconnect, confirm that you are using the same device and the original game has not already ended.
If a purchase does not appear, reopen the app and refresh Pro status from the paywall screen.